# SmartCut64 support policy

Published and effective: 27 August 2026

The support provider and seller is **LINEKERPANDI LIMITED**, company
number **06406014**, registered at **1035A Finchley Road, London, NW11 7ES,
United Kingdom**.

Support enquiries should be sent to **support@linekerpandi.com**.

The Personal licence includes email support and updates for 12 months
from purchase. Support covers activation resets, installation, reproducible
application faults, and reasonable help with supported input/output formats.

Support does not promise recovery of damaged source media, guaranteed playback
in every third-party player, custom development, or legal advice. Reports
should include the SmartCut64 version, Windows version, source codec/container
summary, exact steps, export report JSON, and a small lawful sample where
possible. Do not send private video or a licence key unless explicitly asked
through a secure channel.

We aim to acknowledge normal support messages within two UK business days.
This is a service target rather than a guaranteed resolution time. Support is
provided in English by email during normal UK business operations. Security
reports should follow `SECURITY.md` rather than a public issue containing
sensitive details.
