1. Status and scope
2. Who is responsible
LINEKERPANDI LIMITED, company number 06406014, registered at 1035A Finchley Road, London, NW11 7ES, United Kingdom, is responsible for personal information handled through SmartCut64 evaluation feedback, activation and support. Contact privacy@linekerpandi.com.
Lemon Squeezy separately handles checkout, payment, tax, order, receipt, refund and licence-key administration as merchant of record under its own privacy terms.
3. Information we handle
Website
Cloudflare may process technical request information needed to deliver and protect the site, such as IP address, request time, page, browser and security signals. We do not intentionally set advertising or behavioural-analytics cookies.
Optional evaluation-feedback contact
If you put your email address into the optional form and press Enter, we store the address, when you agreed to contact, the version of the accompanying wording, the SmartCut64 release shown on the form and your contact or withdrawal status. If you reply, we also handle the correspondence you choose to send. We do not link this information to your download, purchase, activation, Installation ID or app usage, and we do not use it for marketing.
Purchase and activation
When you choose Activate This Computer, the application sends the purchase email, Lemon Squeezy licence key and a 32-character Installation ID over HTTPS. The Installation ID is one-way and domain-separated; the raw Windows MachineGuid is not transmitted.
The activation service stores a SHA-256 hash of the key, the already-hashed Installation ID, relevant Lemon order/licence/instance identifiers, customer email and name, entitlement status and timestamps. It does not retain the raw licence key. On the computer, the email and raw key are encrypted for the current Windows user with Windows DPAPI.
Support and security reports
We handle the sender address, message, attachments and technical evidence you choose to provide. Do not send a licence key, private video or unnecessary personal information unless a suitable private transfer route is explicitly arranged.
4. Why we use information and the lawful bases
| Purpose | Typical information | Basis |
|---|---|---|
| Deliver and secure the website | Request and security data | Legitimate interests in reliable, abuse-resistant publishing |
| Invite optional evaluation feedback | Email address and consent/contact record | Consent, which you may withdraw at any time |
| Verify purchase and provide clean-export entitlement | Email, hashed identifiers, licence/order status | Contract and steps requested before/under a contract |
| Enforce the advertised activation limit and prevent abuse | Hashed installation/key identifiers and status | Contract and legitimate interests, balanced against minimal identifiers |
| Answer support and security reports | Contact details and supplied evidence | Contract, legitimate interests and, where necessary, legal obligation |
| Accounting, disputes and legal compliance | Order/refund correspondence and records | Legal obligation and establishment or defence of legal claims |
We do not sell personal information, add evaluation-feedback addresses to a marketing list or use activation data for advertising or automated decisions with legal or similarly significant effects.
5. Service providers and international transfers
The production service uses Lemon Squeezy for merchant-of-record purchase/licensing functions, Cloudflare for website delivery, security, activation hosting and storage of evaluation-feedback opt-ins, and Apple iCloud Mail for business email correspondence. Their systems may process information outside the United Kingdom. We rely on their contractual and legal transfer safeguards where required.
6. Retention
- Uncontacted evaluation-feedback addresses are deleted after six months. If you reply, contact details and correspondence are deleted or anonymised within 12 months of the last exchange unless an active complaint or legal claim requires longer retention.
- If you withdraw, feedback contact stops immediately and the raw address is removed within 30 days. Anonymous product findings may be retained.
- Active entitlement records are kept while needed to provide the purchased licence and update/support entitlement.
- Deactivated, refunded or disabled activation records are retained for up to 24 months where reasonably needed for reset history, disputes and fraud prevention, then deleted or anonymised.
- Ordinary support correspondence is retained for up to 24 months after closure; longer only for an active complaint, security incident or legal claim.
- Application-security logs controlled by us are retained for up to 90 days unless an incident requires proportionate longer preservation.
- Transaction/accounting records are kept for the period required by applicable tax, company and consumer law.
Provider-controlled records may follow the provider's published retention rules.
7. Security
Evaluation opt-ins are limited to the email and consent record described above and stored separately from customer and activation data. Activation uses HTTPS, one-way identifiers, raw-key minimisation, signed offline entitlements, bounded activation counts and Windows DPAPI for local secrets. No internet service can be guaranteed completely secure; suspected vulnerabilities should be reported privately to security@linekerpandi.com.
8. Your rights
Depending on the purpose and applicable law, you may ask for access, correction, deletion, restriction, portability or to object. Where we rely on consent, you may withdraw at any time by emailing privacy@linekerpandi.com. Withdrawal does not affect earlier lawful processing, and we will stop feedback contact. You may also complain to the UK Information Commissioner's Office or the supervisory authority available where you live or work. Some records must be retained for legal, tax, fraud or dispute purposes.
9. Contact and changes
Privacy requests: privacy@linekerpandi.com. We will publish material changes here and update the date above. A change will not retroactively reduce rights attached to an existing purchase.