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Help when evidence matters

We don't like to guess... send us a report

The in-app guide covers normal workflows. For a reproducible fault, the version, stream summary, exact edit frames and export report are the fastest route to an answer.

Before emailing

  1. Open Help > Contents and check the Troubleshooting section.
  2. Open View > Show Log and Tools > Show Last Export Report.
  3. Try the recommended per-codec hardware setting, then software decode if playback is affected.
  4. Confirm that the complete official package remains together; do not move only the EXE.

What to include

  • SmartCut64 version and whether the installer or portable package was used
  • Windows build, GPU model and driver version
  • Source/output container and codec summary
  • Exact In/Out or cut frame numbers and selected output profile
  • Full validation report and the smallest lawful, non-private sample that reproduces the fault
Never post or email a licence key, signing secret, private video or personal information unless support explicitly provides a suitable private transfer route.

Activation and transfers

Use Help > Licence & Activation to activate or deactivate a computer. A successful activation is perpetual on that installation and does not require periodic online checks. If a failed or lost computer cannot be deactivated, contact support with the purchase email and order reference—not the full licence key in a public issue.

Security reports

Report a suspected vulnerability privately to security@linekerpandi.com. Include the affected version, impact, reproduction steps and whether it affects desktop, worker/CLI, installer, update or activation service.

Email support

Questions and reproducible application reports can be sent to:

support@linekerpandi.com

We aim to acknowledge normal support messages within two UK business days. Operated by LINEKERPANDI LIMITED, company number 06406014, incorporated in England and Wales.