A straightforward 30-day voluntary refund period

Voluntary 30-day refund

We offer a full refund when requested within 30 days of purchase. You may request it through the refund/contact link in the Lemon Squeezy receipt or by emailing support@linekerpandi.com from the purchase address with the order reference. You do not need to provide a technical reason.

Lemon Squeezy, as merchant of record, processes the refund to the original payment method and may also issue refunds in accordance with its own chargeback-prevention and legal obligations.

What happens to the licence

After a full refund, the relevant purchase and licence key are disabled for future activation, transfer and support-assisted reset. A perpetual entitlement already issued to a computer works offline and cannot be remotely revoked. Where the voluntary refund applies, the customer is asked to deactivate active installations and stop using the refunded clean-export entitlement. This does not remove GPL/LGPL rights or any mandatory consumer right, and deactivation is not imposed as a condition that defeats a statutory remedy.

Faulty or misdescribed digital content

The 30-day promise does not replace mandatory remedies. Where digital content is faulty, misdescribed or does not meet applicable legal standards, you may have rights to repair, replacement, price reduction or refund under the law that applies to you. We will not rely on an evaluation, activation or download event to exclude rights that cannot lawfully be excluded.

Abuse, chargebacks and contact

We may investigate repeated fraudulent refund activity, stolen-payment claims or deliberate activation abuse, but any decision remains subject to Lemon Squeezy's merchant-of-record process and mandatory law. Contact support@linekerpandi.com before filing a chargeback so we have an opportunity to resolve the issue promptly.