Self-service checks
- Reproduce the issue using the current signed release and a new destination file.
- Open View > Show Log and Tools > Show Last Export Report.
- Run Hardware Acceleration Self-Test if preview, thumbnails, Ad-Detective or full transcode is affected.
- Try software decoding and a compatible Matroska output to separate a hardware or container issue from source damage.
Contact
Email support@linekerpandi.com with a concise description, expected result, actual result and the evidence listed on the Getting help page. Include the smallest safe sample or exact reproduction steps when possible.
What validation failures mean
A failed validation intentionally leaves no completed destination. This protects the user from mistaking a structurally invalid, mistimed or incomplete file for a successful export. The report should state the failed stage and the alternatives SmartCut64 can offer.